Jiminy Cricket! Fixing the Broken Donor Experience
Join us for a candid conversation about donor experiences gone awry, our responsibilities to listen and problem solve, and ultimately ensure our donors feel H.E.A.R.D. (hint—it's an acronym full of tips and tricks!).
Time & Location
Jul 25, 2023, 1:00 PM – 2:00 PM EDT
On-Demand Webinar | $60
About the Event
Just like Pinocchio, sometimes we inadvertently get ourselves into trouble. We have all experienced the unhappy donor scenario—there's a slew of circumstances in the donor relationship that can positively or negatively affect their affiliation with our organization. In these moments, we would all like to have a Jiminy Cricket in our lives to act as our guide, conscience, and mentor. Join us for a candid conversation about donor experiences gone awry, our responsibilities to listen and problem solve, and ultimately ensure our donors feel H.E.A.R.D. (hint—it's an acronym full of tips and tricks!).
Learning Outcomes:
- Study 2-3 case studies of negative donor experiences and the resulting outcomes
- Explore the H.E.A.R.D. method
- How to determine action vs. bless and release